Have you Experienced the Dedication to Customer Service
at Continental Mazda of Naperville Yet?

Just thought I would make a post and let you know how BEAUTIFUL the car looks. The interior looks like it was re-carpeted. The used rubber mats I bought off a board member look almost new. The swirl marks are almost completely gone (I had to inspect it with my Hawk light to see them). The wheels look brand new and the tires shine with that awesome permanent wetness. And the grand finale, the most important part to me, the engine compartment. People, I'm telling you. When you see this car at the BBQ tomorrow, you will think I traded it in for a new one fresh out of the assembly plant! I have never seen this car so clean! Thank you so much Continental! I will recommend your detail center to everyone I know till I'm blue in the face!

by StormyWankel on Fri Aug 20, 2010 7:33 pm  

New fan!!!..
My older daughter recently bought a Mazda CX7 from another dealership and my younger daughter and I really liked the brand of car. I was looking for a smaller-sized car as my younger daughter's first car. We wanted a good car that she could keep and be happy with for a long time and that could potentially be used as a family car if we needed to--Like the Mazda 3. Initially, we were looking for a used car. After looking at similar cars of different make as well as Mazda's online and by just browsing dealerships, we called Continental Mazda in Naperville. Already, we were presented with great deals, even for brand new cars by our dealer Naseem Haque. Two days later we stopped by and it got even better. The dealers and Naseem were very respectful and easy to work with. We were treated like people and not like money bags. There was a great selection of cars with great prices! We fell in love with a brand new, red exterior and beige interior Mazda 3 with a sunroof. Coming from quite a distance, the dealership treated us well and did business with us respectfully. We decided on a very good price without the hassle you might get at other dealerships. We actually got a brand new car for the same price we would have paid for a used car from anywhere else, plus even better features! While deciding on a price as well as afterward, we were offered some very nice advice on purchasing and taking care of cars, and on Mazda's in general in the midst of easy, casual conversation. We left the same day with our beautiful, new Mazda 3! My family, especially my younger daughter, are very happy with our car--It runs, steers, and accelerates very smoothly, the turn radius is small (great for tight parking spaces and sharp turns), has a wonderful interior & exterior design (young and smooth, but still sharp and practical with available add-on accessories), has great lighting & electronic accessories (including 6 Bose speakers, a 6-CD Changer, an iPod jack, red & blue adjustable lighting, and more), and it's a small-sized car that feels very spacious on the inside (even in the glove compartment and the trunk). There's plenty of storage and lots of legroom even in the backseat. The seats are very comfortable. The Mazda 3 is very safe and efficient, and this dealership offers great maintenance services. The car comes with 24-hour roadside assistance and a great 3 & 5 year warranty (that can extend to 10 years). It is definitely worth the money and we will keep this car for a very long time! This dealership has wonderful customer service, a very nice, clean facility, and good, respectful employees with management that knows what a customer wants (...A great car for an even better price). Our dealer, Naseem, was wonderful to work with. I will definitely be coming back here to take care of my car and to get a new Mazda when the time comes. After looking for cars, doing plenty of research, and buying enough cars over the years to know what a great deal and great service really is, I was extremely impressed by this dealership--One of, if not the best. I would definitely recommend a Mazda from Continental Mazda of Naperville to anybody! We thought my older daughter got a great deal with her CX7 from the other dealership, but we regret not buying it from here-I'm confident we would have gotten the best deal possible from Continental!

- Aug 18, 2010

I came to the Continental Mazda with the intentions of checking out cars, but was not seriously considering buying yet. With the help of Naseem Haque, I was able to find the perfect vehicle for me and able to reach a mutually beneficial agreement. If you're considering buying a car, check out Mazda. If you're considering buying a Mazda, check out Continental Mazda of Naperville!

- Brian - Aug 1, 2010

I recently came to Continental Mazda because I was in the market for a 3 row vehicle. Tony Garcia took the time to help me with my decision making process. I was going to settle for a new Mazda 5, but Tony and Al worked with me and helped me get a used CX-9, which is EXACTLY what I wanted! Tony was very patient with me, and I didn't feel like I was being taken advantage of. GREAT salesman overall!!!

- msteuer on 08-03-10

I recently bought a new Mazda3 at Continental with the help of my salesman Tony. I had been on the fence about purchasing a car from Continental (which is 5 minutes away from my house) since a dealership 50 miles away was making me a better deal. Tony worked hard to get me as close to the deal the other dealership was offering and he even picked me up from home. He sold me on the incentives Continental offers - like free repair of your first ding, points towards car sales and services, etc. Four days after I purchased the car I got into an accident. I called Tony and he asked me to come in that very same day to get it looked at by their detailer. I highly recommend this dealer and suggest that you ask for Tony G.

- ssramasw on 08-04-10

I had the check engine light come on in my Mazda speed 6 and the guys at Continental Mazda of Naperville took great care of me and my car. Dennis and Jeremy not only were very easy to communicate with about what my car needed as far as repairs, but went out of their way to make sure my third party warranty would cover the bulk of the costs. I would not take my car anywhere else because having people you can trust is invaluable. If you have a Mazda that needs repairs or need a Mazda look no further than Continental Mazda of Naperville

- Gregory - Jul 31, 2010

Jesse Sanchez, as well as Continental Mazda of Naperville, were absolutely amazing in helping get my new Mazda3. The service was excellent and Jesse was more than helpful in making sure that I got the right car for me. I couldn't have asked for a better car salesman or a better dealership

I absolutely love my new Mazda3. She drives beautifully, I really couldn't be happier. Jesse Sanchez was incredibly helpful in best suiting my wants and needs in a car. Jesse and the rest of the dealership was very helpful and patient with every obstacle in the process of me getting my car. I would highly recommend Jesse Sanchez, as well as the Continental Mazda dealership in Naperville!

- byp1188 - Jul 30, 2010

Pros: Honest, understands how internet-based sales should work, no gimmicks, no games

Cons: None: Wish I'd started with these guys instead of others!

We recently purchased a 2010 Mazda CX9 from Continental Mazda of Naperville. My entire interaction started with Edmunds and was conducted mainly via email with David, their internet sales specialist. David Thomas took the time to answer all my questions, gave me an aggressively-priced deal and was very helpful in locating not only the exact vehicle I wanted, but also the exact accessories I wanted added to the vehicle. There were no gimmicks, no hidden surprises, no games. I've bought at least 20 vehicles in my lifetime, many using those so-called "fleet purchasing" programs from various sources. None of them compared to the overall experience we had working with David and Continental. These guys are professional and honest, they earned the right to have my business and made the overall purchase a joy. When's the last time you can honestly say that the buying experience for a new car was FUN? I turned to my wife the morning after the purchase and said those exact words....and this is the way it SHOULD be!

- runamuck0870 on 07-28-10

My daughter had a couple of weeks to purchase a new car... rent an apartment, and start her new job in Chicago (moving from Boston).... we wanted to conclude the car deal over the internet, and then fly in and close it..... David Thomas was great... his help was sincerely appreciated. My daughter tells me everything went smoothly, no surprises, no high pressure sales tactics.... and a good deal....and everyone was very nice. What could have been a long distance hassle turned out to be a breeze, with Continental's help. It was a pleasure doing business with them..... if we ever need to buy another car in Chicago they'll get my business! Jgsites from Boston

- john -July 17, 2010

My wife and I had an excellent encounter with Mark Bimel at Continental Mazda. I had wanted to trade in my CX9 due to none of my kids sitting in the third row and my wife wanted to trade in her Jetta due to Mazda's zero percent financing on the Maxda 3's. We knew exactly what we wanted and I called and talked to Mark. I advised we were interested in two vehicles and advised exactly what model, color and options we wanted. Mark was very helpful - but not overly anxious. He took my number and said he would be in touch. I was skeptical as I feared I would now here from Mark four times a day suggesting I come in and see what they had available. Nothing was further from the truth. After the first week, Mark called to check in and see if we were still interested and advised he would call me back when he had ours cars ready and available. About 10 days passed and Mark called. He advised he had both cars on hold if we wanted to come in a take a look. My wife and I had done our research so we knew what we wanted to pay. Mark was professional and truly worked WITH US to get us the best deal. We actually ended up paying less than what we had planned. It was a truly enjoyable experience and I would strongly suggest Mark and the Continental team

- S.W. - Jul 21, 2010

Continental Mazda is wonderful! I loved my salesman and I have always used the service department for all things done to my Mazda CX-7, including oil changes (while you wait) and detailing! The service department is the best and I've always felt like your car is only as good as the service deparment. I highly recommend Continental Mazda. Love my CX -7 too!!

- Tina Z.

Buying a new car...from the moment we walked in the staff was approachable upfront an honest. There was no secret negotiation room with a secret handshake. Jessie, our salesman, the finance person, and the legal person all made our car buying experience one that made the buyer feel empowered and in control. There were no hidden fees or secrets. I live in Chicago and we are seriously considering driving to Naperville for service because of the amazing staff and unbeatable experience we had.

- Erin S

I bought my first Mazda 3 from salesman Tony and he did an excellent job! He was very helpful, not overly pushy and even had a sense of humor! What a great combination. The whole process was fairly smooth and he kept a cool head the whole time even when we had a lot of questions. What makes him stand out however is his personable attitude and rapport with us as customers. If I ever needed anything or wanted to refer someone looking for a mazda I'd recommend Tony!

- speedgirl3 on 07-13-10

Hard to believe but true! ‏‏

I receive advertising in the mail and watch commercials where companies claim to offer the best service and most caring staff. I have dealt with two other Mazda dealerships in the west suburbs who makes theses claims. Only to be treated rudely, lied to and taken advantage of. It wasn't until I called Continental Mazda Service department that I started to feel like a "valued" customer. The team at Continental/Dennis took time to listen to my complaints concerns and frustration. He went above and beyond on my behalf to resolve a warranty issue. He followed up with progress reports as often as possible. My car was repaired and returned to me in "like new" condition. I can honestly say I would have hesitation working with any other dealership when it comes to this car and especially purchasing a new car. I was beginning to doubt there was such thing as a good, dependable and reliable service department. Dennis and all of the Continental service team are to be recognized as a true "service department" and are a credit to Mazda. Thank you for all you did on my behalf. Your most loyal customer.

- B. S. - 2004 Mazda RX8

"The most accommodating group of folks I have ever had the pleasure to do business with. As I am unemployed, I asked if they could help me out in any way -- they did!! I would recommend this dealership service department to anyone!!! The cashier was as helpful and pleasant as could be, too. Loved the test track -- most helpful in finding the "thumping" noise I was describing. Thanks to all of you!"

- D.G. from Naperville

"I am so glad that Continental bought this dealership - every time I come for service, I am treated like the customer of a "high end" brand, like Audi or BMW, and have had the use of a new loaner. Keep up the good work guys!"

- B.V. from Oswego

"Mr. Weinberger,

I just wanted to take a moment to reply to your email and express my satisfaction with your dealership and particularly my salesperson, Josh. From the first time I walked in I never felt pressured or "swooped on." Questions were answered honestly and there was never a rush. The days of the "plaid jacket salesman" are long gone and Josh was a testament to this. He worked hard to locate the vehicle I wanted and never came across as annoyed or bothered by my calls and questions. He kept the communication wide open and I knew what was going on with everything. When the car was secured and I came in to pay for it, the process was smooth and hassle free. Love my new Mazda CX-9 and I look forward to seeing how the service end of your business works when I get my first oil change. I hope it's as hassle free as buying the car. You run a class organization and kudos to you and your staff. Regards…"

- D. C. from Aurora

I've been to your dealership 3 times now and have always had the best experience--Jeremy has always been professional and knowledgeable. Like the rewards program--prices are reasonable--everyone there is friendly and makes you want to come back--which i certainly will

- D.P. from Montgomery

"Please note that Naseem did a great job in getting the deal done. His customer service has been excellent."

- M.H. from Naperville

"I would highly recommend this dealer. Everyone was very professional and a joy to work with. The Costco Auto Program was Awesome."

- C.W. from Geneva

"The people at Continental Mazda are great! I've been very happy with all my dealings with them. They are honest, knowledgeable, hard-working, and always go out of their way to make sure you are happy."

- M.W. from Aurora

"Hi, i recently went to mazda to order some parts for my 1991 miata. i spoke to a young man named Brandon. He found me all the parts that i needed, and he was so fast and the service was GREAT!!. There was no standing around waiting in line for him to find my parts. i was in and out within 7 minutes. NOW THATS FAST SERVICE!!. i give continental mazda of naperville 5 STARS. I recommend all mazda owners to take there car to continental mazda any day."

- E.B. from Oswego

"Everytime I go to the parts department, it always seems as if they know exactly what I'm looking for, and very quick also. Its quick and easy, and i appriciate that by all means.

Thank goodness Continental took over the Naperville Mazda dealership. These new guys are reliable, honest and flexible. They listen to what you have to say, and really do their best to take care of you and your vehicle. They also have a great coffee machine to use while you wait! I feel very comfortable that I am good hands with them."

- T.S. from Naperville

"You guys have the best service dept. I've ever been to. In the past I shy'd away from dealerships doing any service to my vehicles, pricing was too high, service reps were jerks. Continental Mazda has been nothing but professional, very competitive pricing, and good work. John and Jeremy are always happy to help, and also very pleasant to work with. I appreciate their dedication and the ability to give me back my faith in dealership service centers. Keep up the great work - I will definately visit again and when it's time for a new car, you are the place to go."

- R.B. from Downers Grove

"Hi Joel - I am a customer of Continental and want to tell you about my visit. I was driving my son to school, and I plugged in my phone charger to my lighter but it wouldn't work. I had some errands to run, and thought I would stop by Continental Mazda on my way, to make an appointment. (My husband and I bought both of our 2007 Mazda3's new when the store was Naperville Motors). I was pleased to see that the store was up and running, expecting to run in, set the appointment, and leave.

When I stopped in at the service area, the manager could not have been more helpful. When I told him the problem, he said, "You know what, you don't have to come back, let's just take a quick look." I pulled in, and because the other techs were already busy, he stopped what he was doing and took care of my car himself. While I waited, I walked the showroom, was greeted by the staff, and offered assistance, but no pressure. I talked about some of the features on the new models with one of the sales staff who was as knowledgeable as could be. He didn't "dumb anything down" because of my gender, just talked to me like a neighbor. We had a nice talk.

As far as my car lighter, it turned out to be a bad fuse blown by my phone charger. He told me that using the charger would cause a repeat of the problem, so I got rid of it. No big deal, but I felt like the most important person in the building, and to a busy mom, that is saying something.

So thank you. For treating me like I am your best customer, closest neighbor, and the most important person in the building.

My very best regards,
Cub Scout Leader
Volunteer
Busy Mom
Happy Mazda Owner"

- M.V. from Naperville

"Just glad, That I have a dealership that cares about their customers needs and concerns. (Thanks to Jeremy, and the service department, I always get service with a smile)."

- G.O. from Aurora

“Hi Joel - You should know that Mary is an excellent salesperson – buying the CX-9 was the best car shopping/purchase experience I’ve had in quite some time. Thanks”

- C.A. from Naperville

“Jeremy – I wanted to send you a quick note of thanks for how painless you made our recent repair service experience. While the repair $ total was not insignificant, you worked with us on the pricing and you made the whole process as pleasant as could be expected, actually more than expected.”

- E.W. & J.W. from Aurora

“Joel - I just want to say thanks to you for setting me up at the Naperville Mazda location recently. All went much better than expected. The professional treatment I received both times I needed to visit as well as the excellent service performed makes me wonder why the “other” Mazda dealer I had previously visited couldn’t duplicate this experience (or even come close).
Nick at your Naperville facility was very well versed in exactly what the issues were with our car and he fixed everything perfectly. Jeremy Gascoigne is an asset to the dealership and I will be happy to bring him my car whenever it needs service. This was an excellent experience and feel free to pass my name along to any potential customer who would like to hear how happy we are with Continental Mazda of Naperville. You are not the closest Mazda dealer to our home but we will not be taking the car to any other dealer than yours!”

- F.J.P. from Chicago

"When compared to the treatment I have received at other dealerships for various other cars I have owned, Continental Mazda was by far the best experience I have had. I never felt like I was inconviencing anyone who helped me. All were true professionals. Thanks for the great experience! I will be returning."

- J. T. from Aurora

"Always great customer service. Friendly smiling faces .. you don't see a lot of those anymore and it is incredibly refreshing. Jeremy and one other (I don't have his name, but I think he may be the manager) I have dealt with now 2x, both have gone beyond good customer service. Keep it up! I will be back. Thank you."

- R.B. from Aurora

"This is the best service department I have come across..Very professional and pleasant to work with..Beacause you didn't reopen until Aug 09, I had to buy my Mazda 6 from Bill Jacobs. I will do all my Warranty work and Service at Continental and any future purchases. Excellent express detail also. A big thumbs up to John and Jeremy."

- A.M. from Aurora

"Joel - I wanted to share that my experience in buying my CX 7 from you was great. Your team is very responsive and makes the customer feel relaxed during the buying process. Even my wife enjoyed it and that is saying something!"

- M.G. from Naperville

"Thanks Phil! Appreciate your help. I think we will indeed use your dealer for service instead of the local Mazda dealer in Joliet, as you guys seem to be more focused on taking care of the customers. As an example.... when I had my Mazda 6, EVERYTIME I would bring it in for service I would ask if they could wash the car like the Toyota dealer does for our minivan. Each time I was either told (1) sorry our car wash is broken, or (2) yes, we will do that (but then they NEVER did it). Not once did I take my car there for service and have them wash it, even though I asked everytime. They probably thought that small things like that do not make a difference, but they most certainly do. So, even though you guys are much further for me to drive, I will be bringing it to you! THANKS"

- M.B. from Minooka

While I did not buy my mazda at Continental Mazda I get it serviced there. While I never enjoy having to bring my car in to get serviced from a financial standpoint I know that Continental Mazda will take care of everything in a timely and cost effective manner. Ever since the first time I was in I have been on a first name business with Jeremy who runs the service desk at the garage. He knows my name, my car, and always gives me great service while I am there. I never think twice about the service at Continental nor the repair. I know I am in good hands when I am there.

- A.S. from Naperville

"Thank goodness Continental took over the Naperville Mazda dealership. These new guys are reliable, honest and flexible. They listen to what you have to say, and really do their best to take care of you and your vehicle. They also have a great coffee machine to use while you wait! I feel very comfortable that I am good hands with them."

T.S. from Naperville

"While I did not buy my Mazda at Continental Mazda I get it serviced there. While I never enjoy having to bring my car in to get serviced from a financial standpoint I know that Continental Mazda will take care of everything in a timely and cost effective manner. Ever since the first time I was in I have been on a first name business with Jeremy who runs the service desk at the garage. He knows my name, my car, and always gives me great service while I am there. I never think twice about the service at Continental nor the repair. I know I am in good hands when I am there.

A.S. from Naperville

"I had been looking at Mazda Miatas for about two years. I would go into Mazda dealers and would always feel rushed and pressured. I saw a used Miata on the Continental Mazda lot in December and I emailed for information. Phil Stallone answered my email and any questions I had about the car before prior meeting me. I went in to drive the car and was greeted by Phil. There was no pressure or hard sell at any time. I bought the car and even though it was used I was given the five star treatment. I love this place! And Phil Stalone!!!! This is man you want to sell you a car.
J.C. from Oswego

"The service department is excellent."

J.S. from Millbrook

"I have owned my CX9 for almost two years now and I have been very pleased with the service at Continental Mazda. Whenever I call, either for standard maintenance or a question/concern, my schedule is always accommodated and my question/concern is always given the appropriate attention. I have a high regard and trust for the care for my car and appreciate the extra efforts taken at Continental Mazda.

S.D. from Naperville

"Everyone was very nice. The understood my situation and were able to help me buy my 2009 Mazda CX-9"

L.R. from Aurora

"I am extremely pleased with both the high level of service and care my 2001 Miata received and with the friendly, professional, and knowledgeable assistance of Jeremy G. I have gone to other auto care centers in the past and have with regret found they lived up to my fears of padding the bill or inflated prices. Not this time! I was even loaned a courtesy car for the interim of the repair which was a great wind fall of convenience and savings. Thank You....

S. D. from Bolingbrook

"I brought my RX-8 to Continental to repair an oil leak, perform 60,000 mile maintenance, and to get my brakes fixed. They kept me updated throughout the day on their progress. Jeremy at the service desk was friendly and knowledgeable. They also put me in a brand new MAZDA6 loaner car so I didn't have to worry about arranging transportation. They took their time to make sure everything was right with the car and road tested it to double check. I am very satisfied with the service I received and will be going back to Continental for my future service and maintenance needs.

T.D. in Wheaton

"I spent about 3 years researching about 20 different vehicles, none of them a Mazda, while paying off my son's college loan. One day I was looking thru a car magazine and came across a review/rating of the Mazda CX 9. I was very impressed and decided to look a lot closer at the CX-9. I went to both the Mazda and Edmunds websites and knew I had found the vehicle I wanted for the price range I was working with.
I am now the proud owner of a CX 9. I highly recommend this vehicle to anyone considering it. I worked with a gentleman by the name of Naseem Haque and had the best buying experience of my 64 years. He helped me thru the entire process and answered all my questions. I probably drove him half crazy with phone calls and questions, but he remained a true gentleman and earned my respect and business. I would not hesitate to recommend him or buy from him again.

B.A. from Steger

"This dealership is definitely different than most dealerships I've been to. They really strive for good customer service and wouldn't just ignore after you've bought a car. Josh S. helped me buy my MAZDA3 and has delivered excellent customer service. Although this dealership is a bit far from my house, I'm willing to get my car serviced here. Thanks for the awesome car-buying experience!

S.D. from Streamwood

"The Service Team is GREAT! I had an excellent experience working with service team. I felt like they were working with me and not against me like alot of auto dealers. I will definitely come back for the next service"

K.H. from Oswego

"Continental's Service Department is the greatest. I felt very comfortable with the team. They kept me inform very step of the way until I received my car. I am a single parent and money is tight, they have great deals and I would definitely take my care back for the next service... Thanks Continental!"

K.H. from Oswego

"Mazda owners rejoice! Continental Mazda has replaced the old dysfunctional Naperville Mazda...and boy what a difference! After several less than favorable experiences there, I began taking my 2 Mazdas elsewhere for service. Eventually I realized the Continental Motors group took over the location. That's when I knew things would eventually get on track. The changes since they have taken over have been like night and day. From the moment you pull through the door, you can feel the difference. Friendly, smiling fast, efficient, clean and organized and most importantly, everyone involved from parts to service to cashiers genuinely care about your car and your experience. If you have the good fortune of dealing with Ed Carlson in parts, consider yourself extra lucky. The guy knows his stuff and treats you exactly the way you hope and expect to be treated. With respect and dignity. I can't praise Ed and his crew enough. Thanks guys!

F.L. from Sugar Grove